Account deletion
Your account.
Your call.
You can remove local-only data through your device. If you protected progress with a supported provider such as Google, you can also delete the linked Railcade account and cloud progress.
Delete in the app
- Open Railcade while signed in.
- Open Settings, then Rider & progress.
- Open Account & privacy.
- Choose Delete Railcade account and confirm.
If your provider requires a recent sign-in, sign in again and retry.
Request deletion by email
If you cannot access the app, email support@railcade.com from the address associated with your protected sign-in and write “Delete my Railcade account.” We may request limited verification to avoid deleting someone else’s data.
What is deleted
The in-app action removes your Railcade sign-in identity and protected cloud progress, including synced settings, achievements, scores, unlocks and gameplay counters. It also removes your public Rider profile, Rider Code, leaderboard entries, Following and blocking records, registered device records, and stored ranked-run submissions associated with that account. You do not need to make a separate request for those records.
On your devices
After successful in-app deletion, this device switches to a separate local guest profile. Other devices need to reconnect to recognize the deletion. Clear app or browser data to remove remaining local copies. Signing out or uninstalling alone does not request cloud-data deletion.
Purchases and other accounts
Deleting your Railcade account also starts cleanup of its associated RevenueCat purchase-customer record. This is separate from cloud-account deletion and may still be processing when the app confirms your account is deleted. Provider outages or records linked to another identity require review; contact support for completion status. Website purchases cannot be recovered after their purchase records are deleted. For an Apple or Google Play purchase, use Restore purchase with the original store account, then optionally link the recovered purchase to an eligible Railcade account for your other supported platforms. This does not recreate the deleted account. Purchase restoration does not restore deleted progress. Deletion does not request a refund or delete your Apple or Google account. Store and payment providers retain their own records under their separate policies.
Purchases without a Railcade account
You do not need to create a player account to request purchase-data deletion. Email [email protected] and say that you want to delete an unlinked purchase and its recovery data. We will verify ownership before acting; never send passwords, payment-card details or recovery links. Deleting purchase records removes website recovery. Merely signing out or clearing browser storage does not request this deletion.
What may remain
Minimal deletion-processing records remain while we complete and verify cleanup; unresolved requests require follow-up rather than being marked complete. Completed purchase-cleanup receipts are removed after 24 hours. We do not keep a purchase association solely for future recovery. Independent store and payment-provider records are governed by those providers. Aggregated information that no longer identifies you may remain.