Player support

Need a hand
with your line?

Railcade is coming soon. The guidance below covers the current test version; features and platform availability may change before launch. If you need us, include your device and Railcade version/build. Never send a password, sign-in code or identity document.

Find your game

• Arcade: time your drops, hit passing targets and bank your Jackpot before the Wake catches you.
• Sports: match your ball to the goal, reach the shooting zone and take your shot.
• Missions: hold to ride, release to launch, and complete station, rail-painting or obstacle objectives before returning home. There are 30 missions to explore.

Arcade and Sports offer Endless and Time Attack. All three modes have Easy, Normal and Hard. Open the game’s Help or Settings to revisit training for your selected mode.

My score is saved locally

A personal best on your device is different from an online leaderboard entry. Online rankings depend on account eligibility, connection, service availability and result verification. A locally saved result does not guarantee a leaderboard entry. You can keep playing locally when online competition is unavailable.

Progress and accounts

Core progress is saved locally. When “Protect progress” is available and enabled, supported settings, achievements, and scores can sync through your linked sign-in. If a sync fails, do not clear app data or uninstall before contacting support.

Age settings and unavailable features

Open Settings → Age settings for the available review and support options. Some features depend on age eligibility and platform permissions. If the game asks for verification or an update approval, follow the steps it shows; changing a local setting does not bypass a required platform check.

Purchases and ad-free access

Purchase options depend on eligibility and availability. For Apple or Google Play purchases, use Restore purchase with the original store account, then sign in to that Railcade account on your other devices. If a purchase is missing, contact support with the platform and purchase date. Website purchases cannot be recovered after account deletion removes their purchase records. Purchase restoration does not restore deleted gameplay progress, and deletion is not a refund request. Never send passwords or payment-card details.

Report a bug or accessibility issue

Include what you expected, what happened, whether it repeats, your game mode and difficulty, and the mission number or Endless/Time Attack choice. A screenshot or short recording can help; hide personal information first. For accessibility issues, tell us which control, text or effect is difficult to use.

Delete an account

Use the in-app account control when available, or follow the verified request process on the account deletion page.